Customer Charter up for debate 

By Maj-Britt Meyer Hansen, 16. August 2007

The Danish Energy Association has submitted its response to the Commission's draft for a Customer Charter. In its response, the Danish Energy Association points out that from a Danish perspective the charter contents are of little relevance, as the causes of the problems under discussion do not exist in Denmark.

- We would question whether the charter does actually improve consumer protection or the consumer’s interest in the market, says Consultant Thomas Andersen Thrane.

The draft charter embodies many good intentions but lacks precision and definitions.

- For instance, no thought has been given to the costs of further regulation. In our response we also reject outright the Commission’s idea of special tariffs and/or prices for ‘vulnerable customers’, Thrane adds.



  • Consultant, M.A. (Law)
  • Thomas Andersen Thrane
  • T: +45 35 300 414
  • M: +45 22 750 414